1. General Provisions
1.1. This Personal Data Processing Policy has been drawn up in accordance with the requirements of Federal Law of the Russian Federation No. 152-FZ "On Personal Data" dated 27.07.2006 and sets out the procedure for processing personal data and the measures to ensure the security of personal data taken by LLC "Opora-DV" (ООО «Опора-ДВ», hereinafter the "Operator").
1.2. The Operator regards compliance with human and civil rights and freedoms in the processing of personal data, including the protection of the rights to privacy and personal and family secrets, as its most important goal and a condition of its activities.
1.3. This Policy of the Operator regarding the processing of personal data (hereinafter the "Policy") applies to all information that the Operator may obtain about visitors to the website https://opora-dv.ru.
2. Basic Terms Used in the Policy
2.1. Automated processing of personal data – processing of personal data by means of computer technology.
2.2. Blocking of personal data – temporary suspension of the processing of personal data (except where processing is necessary to clarify the personal data).
2.3. Website – a set of graphic and information materials, as well as computer programs and databases, ensuring their availability on the Internet at the network address https://opora-dv.ru.
2.4. Personal data information system – the set of personal data contained in databases and the information technologies and technical means ensuring their processing.
2.5. Depersonalization of personal data – actions as a result of which it is impossible, without the use of additional information, to determine whether personal data belong to a specific User or other personal data subject.
2.6. Processing of personal data – any action (operation) or set of actions (operations) performed with or without the use of automation tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, modification), extraction, use, transfer (dissemination, provision, access), depersonalization, blocking, deletion and destruction of personal data.
2.7. Operator – a state body, municipal body, legal entity or individual that, independently or jointly with other persons, organizes and (or) carries out the processing of personal data and determines the purposes of processing, the composition of personal data to be processed, and the actions (operations) performed with personal data.
2.8. Personal data – any information relating directly or indirectly to an identified or identifiable User of the website https://opora-dv.ru.
2.9. User – any visitor to the website https://opora-dv.ru.
2.10. Provision of personal data – actions aimed at disclosing personal data to a specific person or a specific group of persons.
2.11. Dissemination of personal data – any actions aimed at disclosing personal data to an indefinite group of persons (transfer of personal data) or at making personal data available to an unlimited number of persons, including publication of personal data in the mass media, posting in information and telecommunication networks, or providing access to personal data in any other way.
2.12. Destruction of personal data – any actions as a result of which personal data are irretrievably destroyed with no possibility of further restoring the content of the personal data in the personal data information system, and (or) as a result of which the physical media of personal data are destroyed.
3. Personal Data of the User That the Operator May Process
3.1. Surname, first name, patronymic.
3.2. E-mail address.
3.3. Telephone numbers.
3.4. Website visit data collected by the Yandex Metrica service: cookies, IP address, browser and device information, date, time and pages visited.
3.5. The above data are hereinafter collectively referred to in the Policy as "Personal Data".
4. Purposes of Personal Data Processing
4.1. The purpose of processing the User's personal data is the conclusion, performance and termination of civil law contracts and clarification of order details.
4.2. Website visit data (clause 3.4) collected via Yandex Metrica are used to collect information about Users' actions on the Website and to improve the quality and content of the Website.
5. Legal Grounds for Personal Data Processing
5.1. Personal data from Website forms (clauses 3.1–3.3) are processed for the purpose set out in clause 4.1 on the basis of clause 5, part 1, article 6 of the Law (conclusion of a contract at the initiative of the data subject) and the consent of the data subject (clause 1, part 1, article 6) expressed when submitting the form.
5.2. The data specified in clause 3.4 are processed for the purpose set out in clause 4.2 on the basis of the consent of the data subject (clause 1, part 1, article 6) expressed by continuing to use the Website after the cookie notice.
6. Procedure for Collection, Storage, Transfer and Other Types of Personal Data Processing
6.1. The security of personal data processed by the Operator is ensured by implementing the legal, organizational and technical measures necessary to fully comply with the requirements of current legislation on personal data protection.
6.2. The Operator ensures the safety of personal data and takes all possible measures to prevent access to personal data by unauthorized persons.
6.3. Personal data are not transferred to third parties, except in cases provided for by law and the transfer of the data specified in clause 3.4 to the Yandex Metrica service (LLC "Yandex"; the data are stored in the territory of the Russian Federation).
6.4. If inaccuracies are found in the personal data, the User may update them by sending a notice to the Operator's e-mail address opora_dv@mail.ru marked "Updating personal data".
6.5. Processing method – mixed: collection, recording, systematization, storage, clarification, use, deletion, destruction.
6.6. Processing and storage periods:
– data from forms (clause 4.1) – until the request is answered, but no longer than 6 months from the date of the request; if a contract is concluded – the term of the contract and 5 years after its performance;
– Yandex Metrica data (clause 4.2) – no longer than 12 months from the date of the visit.
6.7. Upon achievement of the purpose, expiry of the period or withdrawal of consent, the data are destroyed within 30 days (parts 4 and 5, article 21 of the Law): electronic records are deleted from e-mail and the requests section with no possibility of recovery. Destruction is documented by an act.
6.8. The User may withdraw consent by sending a letter to opora_dv@mail.ru. The Operator responds within 10 working days.
7. Cross-Border Transfer of Personal Data
7.1. The Operator does not carry out cross-border transfer of personal data. Personal data of citizens of the Russian Federation are stored in databases located in the territory of the Russian Federation.
8. Final Provisions
8.1. The User may obtain any clarifications on issues concerning the processing of their personal data by contacting the Operator at opora_dv@mail.ru.
8.2. Any changes to the Operator's personal data processing policy will be reflected in this document. The Policy is valid indefinitely until replaced by a new version. Version dated 07.10.2026.
8.3. The current version of the Policy is freely available on the Internet at https://opora-dv.ru/politika.
8.4. Operator – LLC "Opora-DV" (ООО «Опора-ДВ»), INN 2721246332, address: 680015, Russian Federation, Khabarovsk, Rokossovskogo St., 46, apt. 318; actual address: 680509, Russian Federation, Khabarovsk, Yablonevaya St., 42; e-mail: opora_dv@mail.ru.
This document is a translation of the Russian original. In the event of any discrepancy between the Russian original and this translation, the Russian original published at https://opora-dv.ru/politika shall prevail.